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Consumer Protection Publications

Consumer Rights - Resolving Consumer Issues


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ASK CFPB Bookmark
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ASK CFPB Bookmark
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The first side highlights the Consumer Finance Protection Board's "Ask the CFPB" program. The second side encourages consumers to share their financial services experiences through the CFPB's "Tell Us Your Story" program. (Previous item number: 540Y)
Available: as pdf
Languages: English and Spanish
Cost: Free
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Antitrust Enforcement and the Consumer
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Antitrust Enforcement and the Consumer
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Explains how laws governing business competition are enforced and how consumers benefit. (Previous item number: 593E)
Available: as pdf
Language: English
Cost: Free
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Billed for Merchandise You Never Received? Here's What to Do
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Billed for Merchandise You Never Received? Here's What to Do
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Explains your rights and steps to take to correct the problem. Includes a sample dispute letter.
Available: online, as pdf
Language: English
Cost: Free
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CFPB Financial Literacy Annual Report
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CFPB Financial Literacy Annual Report
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The report details the CFPB's strategy and three-pronged approach to improving financial literacy opportunities for consumers: education initiatives, evidence-based research, and outreach to consumers and financial education stakeholders.
Available: as pdf
Language: English
Cost: Free
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Consumer Information Catalog
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Consumer Information Catalog
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NEW Fall 2014 Edition! The Consumer Information Catalog lists approximately 200 free and low-cost publications available to you from various federal agencies. The publications cover topics such as money, health, employment, housing, federal programs, education and travel.
Available: in print, as pdf
Language: English
Cost: Free
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Mobile Wallet Services Protection
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Mobile Wallet Services Protection
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Tips for protecting smartphones, mobile wallet applications, associated data, and mobile wallet services from theft and cyber attacks.
Available: online, as pdf
Language: English
Cost: Free
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Paying Final Respects: Your Rights When Buying Funeral Goods and Services
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Paying Final Respects: Your Rights When Buying Funeral Goods and Services
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Brief overview of the Funeral Rule and consumers' rights when shopping for funeral goods and services.
Available: as pdf
Languages: English and Spanish
Cost: Free
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Portability: Keeping Your Telephone Number When You Change Service Provider
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Portability: Keeping Your Telephone Number When You Change Service Provider
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Information on local number portability rules for switching telephone service providers.
Available: online, as pdf
Language: English
Cost: Free
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Putting Telephone Scams... on Hold
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Putting Telephone Scams... on Hold
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Explains how telemarketing scams work, how older people become victims, and how to protect yourself. Also outlines your rights under the Telemarketing Sales Rule.
Available: as pdf
Language: English
Cost: Free
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Robocalls
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Robocalls
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Robocalls are unsolicited prerecorded telemarketing calls made to landline phones and autodialed calls to certain other tyhpes of numbers. Fact sheet explains consumer protections, how to protect yourself, and how to file a complaint.
Available: as pdf
Language: English
Cost: Free
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Stolen and Lost Wireless Devices
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Stolen and Lost Wireless Devices
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Steps that you can take to better protect yourself, your device, and the data it contains, along with instructions on what to do if your device is lost or stolen.
Available: online, as pdf
Languages: English and Spanish
Cost: Free
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Understanding Your Telephone Bill
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Understanding Your Telephone Bill
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Here is a detailed description of some of the charges or line items that may appear on your traditional wireline telephone bill, your wireless telephone bill, or both.
Available: online, as pdf
Language: English
Cost: Free
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Unwrapping Gift Cards. Know the Terms and Avoid Surprises
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Unwrapping Gift Cards. Know the Terms and Avoid Surprises
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This brochure explains the rights consumers have when it comes to gift cards. It also explains what to do if you give or get gift cards. (Previous item number: 624Y)
Available: in print, as pdf
Languages: English and Spanish
Cost: Free
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