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2016 Consumer Action Handbook

Image of Publication Cover Use the Consumer Action Handbook (CAH) to get help with consumer purchases, problems and complaints. Find consumer contacts at hundreds of companies and trade associations, local, state, and federal government agencies, national consumer organizations, and more. (Previous item number: 568Y)

Source: U.S. General Services Administration, Federal Citizen Information Center
Released: 2016
Pages: 152
Publication ID: 5131
Item number: 5131

Also available in Spanish

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If you need to write a complaint letter about a purchase, there's no need to start from scratch. The Handbook's sample complaint letter guides you through the wording and details to include to get results. Copy the letter or download a Word version, with replaceable text.

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